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Frequent questions
We offer a wide range of sizes ranging from 20 to 33. You can find a detailed size guide on the product page to help you choose the right size.
To measure your child's foot correctly, have your child stand on a sheet of paper, mark the longest point of the foot and measure the distance with a ruler. Compare this measurement with our size guide.
Our Friulane are made from 100% cotton velvet, the inner sole is made from a recycled cotton agglomerate that guarantees a healthy barrier against micro-traumas from walking.
Our Friulane are designed to be comfortable and versatile, suitable for any occasion without time or seasonality.
You can clean the friulane by hand with warm water and detergent for delicates or in the washing machine at 30 degrees with detergents for delicates and without spinning. It is important to let it air dry for an optimal result.
If your order arrives damaged, please contact our customer service immediately by emailing info@lavi.com with your order number and photos of the damage. We will resolve the issue as soon as possible.
Yes, we offer a 15-day return and exchange policy. Shoes must be returned in original, unworn condition and with the original packaging. To initiate a return or exchange request, follow the instructions under RETURN/EXCHANGES
Delivery times vary based on your location. Generally, orders are processed and shipped within 1-2 business days and delivered within 24-48 business hours.
Yes, we ship worldwide. Delivery times and shipping costs for international orders will be calculated at checkout.
Once your order has been shipped, you will receive a confirmation email with a tracking number that you can use to monitor your shipment on the carrier's website.
Yes, we have a loyalty program that offers exclusive discounts and promotions to our regular customers. Sign up to our newsletter to stay up to date with the latest offers.
You can contact our customer service by email at info@lavi.com or by calling us at +393406746796. We are available from Monday to Friday, from 9:00 to 18:00.